Elie · Consumer services

Teach the little things that make your service yours.

Salons, grooming businesses and other consumer services build trust through repeated personal interactions. An independent operator or service group could explore a founding pilot around its welcome, appointments and practical team knowledge.

Explore a pilot for your team Explore the product

Early prototype: hospitality sample lessons are available today. The sector examples below are pilot concepts to develop with your team.

Illustrative team workflow

Consumer services

Learn the standard

Short learning built around your way of working.

Practise with a manager

Observe the skill and give feedback in the workplace.

Reinforce it every day

Bring the routine into opening, handover and daily work.

WHERE THE WORK HAPPENS

Built around real working days.

Illustrative use cases to shape with your team during the founding pilot.

A useful introduction before day one

A proposed starter lesson could introduce your service menu, the people on the team and how a typical appointment is organised.

Keep the customer conversation clear

Explore a short scenario about confirming the requested service, explaining what is included and knowing when to ask a colleague for support.

Give shadowing a clear purpose

A pilot could help a manager name the customer-service skills a colleague will observe, practise and discuss during a supervised appointment.

ONE CONNECTED DIRECTION

Explore the building blocks.

See the current prototype alongside the capabilities planned for the platform.

What would make a better day for your team?

Tell us about your business, your locations and the standard you want to make easier to teach.

Join the pilot