Help each colleague find a useful next step.
After the first week, the most useful lesson depends on the colleague’s role and what they have already covered. Proposed recommendations would help managers connect those needs with relevant learning, such as a customer welcome refresher before a busier season.
Planned concept; not available in the current prototype. No recommendation engine, AI personalisation or automated course assignment is running. Suggested future behaviour is illustrative. No release date has been committed.
Example coaching moments
Scripted examples. No automated recommendation engine.
Fictional examples. Interactions remain on this page.
Support a manager’s judgement about a colleague’s learning needs.
Connect refresher learning with everyday customer service situations.
The workflow we want to build.
A workplace example, from the first step to the practical outcome.
Start with the role
The concept would consider whether a team member is learning frontline, supervisory or management tasks.
Consider prior learning
A future experience could use course progress to suggest relevant follow-up topics.
Choose the next course
The colleague or manager would review the suggestion and decide what is useful.
What would make this useful for your team?
Tell us about your business and help shape the founding pilot.